Updates re: COVID-19

July 20, 2020

A message re: Lobby access

 

First and foremost, thank you for your patience. Given that the doors of some businesses across our economy have begun swinging open once again, you may be wondering when State Bank of Cross Plains' lobbies will do the same. This message reflects our commitment to keeping you as informed as possible about the operations of your bank.

Our primary concern is, and always has been, the health and safety of our customers and employees. We continue to monitor trends at the local and regional levels, and believe staying the course to be the best available option. In the spirit of full transparency, we are unable to provide a firm bank-wide "reopening" date for each of our locations at this time.

That said, the word "reopening" is misleading, because we've never been closed – we remain ready to serve you and accommodate whatever need you might have, big or small.

If you have to get to your safe-deposit box, use one of our coin machines, or meet with a banker in person, you can do so by making an appointment through our Customer Support team at (608) 798-2400. Plexiglas screens and hand sanitizer stations, among other safety measures, will be in place in our lobbies, and both customers and employees will be required to wear masks.
 

Though we're able to meet in-person requests when necessary, our strong preference is that you continue to do your banking using our online and mobile services, our drive-thrus, and our ATMs/ITMs.

We thank you for your continued support and flexibility.

 

Sincerely,

Jim L. Tubbs
President & CEO


May 11, 2020

Update from President & CEO Jim Tubbs

 

Friends and neighbors,

Spring in Wisconsin is always a time of uncertainty – but that is usually limited to the weather. I don’t know how many of us could have imagined current circumstances just a few months ago, but in typical Wisconsin fashion it appears we are all doing our best to “roll with it.”

For example, we appreciate the patience and flexibility you have shown as we adapt our services to your needs while being mindful of health and safety concerns for both you and our employees. Many of you were already signed up for online and mobile banking, and we’ve recently seen even more of you adopt these platforms in addition to other services such as Online Bill Pay, Online Loan Payments, Remote Deposit and more. If you haven’t yet explored the different ways that you can bank with us, I invite you to visit our webpage dedicated to some of these applications. And if you need a little support in getting them to work for you, feel free to reach out to us.

That said, I know this has been harder on some people and businesses than others. We have tried to anticipate and respond to the financial issues you might be facing, but please let us know if there's anything we missed. We truly want to help.

I also wanted to take this opportunity to let you know that we are beginning to formulate plans for what “re-opening” may look like. We are reviewing a ton of information on what other companies are doing, as well as staying plugged into the direction of local, State and Federal government. Our primary concern, however, will always be the well-being of YOU and our employees. As our plans start to crystallize, I will make sure everyone is fully informed.

When I became President of State Bank of Cross Plains during the Great Recession, we introduced a Vision Statement to help guide our practices: We partner with our customers to help them achieve all their financial dreams. Many people and businesses were facing difficult circumstances back then, and many of us – perhaps even more of us – will be facing difficult circumstances in the coming weeks and months. I want you to know that your Bank is here to support you and our communities, and we look forward to doing just that.

Thank you for your trust and partnership.

Warm Regards,

 Jim Tubbs


March 23, 2020

In an effort to be as proactive as possible, and to keep you informed to the best of our ability, we have assembled a list of questions and corresponding answers geared toward providing clarity regarding your financial options during this challenging time. We anticipate some of the answers perhaps changing, as well as new questions arising, as time goes on, so we publish this list with the caveat that it will be updated as warranted.    

You can find it here.

As always, we are here to help, so please do not hesitate to reach out to your local office, or to our Customer Support team at (608) 798-2400 or (855) 256-7328.


March 16, 2020

Effective Wednesday, March 18, all State Bank of Cross Plains lobbies will be closed to foot traffic. This measure is being taken out of an abundance of caution, and in light of recent governmental mandates and Centers for Disease Control and Prevention (CDC) recommendations regarding social distancing.

Drive-ups, ATMs & ITMs will remain operational; Customer Support will be on-call to resolve issues/answer questions; and bankers will continue to assist with lending, deposit, and wealth-management needs.

For access to a safe deposit box, please contact Customer Support at (608) 798-2400 or (855) 256-7328, to set up an appointment.

We apologize for any inconvenience this may cause. Thank you for your understanding.


A letter from President & CEO Jim Tubbs

 

March 12, 2020

Dear State Bank of Cross Plains customer,

There is nothing more important to me, or to the bank, than the health and well-being of you and our employees. In light of the continued spread of the novel coronavirus (COVID-19), I wanted to personally assure you that State Bank of Cross Plains is prepared to take any necessary measures to ensure the safety of all who work and conduct their business with us.

At present, we are encouraging employees who feel sick to stay home until such time that they are healthy enough to be in our offices, and we are moving swiftly to provide telecommuting capabilities to those staff members whose roles permit them to work remotely.

For you, our customer, I want to take this opportunity to provide a reminder of all the great channels we have available, in order to conduct your banking business. You can check balances, pay bills, send money to others, open accounts, apply for loans, and refinance your home – to name just a few things – all from your computer, tablet, or smartphone

To learn more, please click here.

While it's impossible to forecast the extent of the virus's impact on our communities, one thing is certain: you will never lose access to your accounts or your money. 

We will continue to closely monitor developments and follow protocols set forth by local and national agencies/authorities, and will communicate to you any changes from our normal course of business. 

Thank you for your ongoing support. We appreciate your confidence in State Bank of Cross Plains, and look forward to serving you well into the future.

Jim L. Tubbs
President & CEO


The Freedom to Bank from Anywhere

Never lose access to your money and always be connected to great service.
 

Our online and mobile banking tools give you the freedom to conduct all of your normal business – from checking balances, paying bills, and sending money to contacts, to opening accounts, applying for a loan, and refinancing your home – without ever having to step foot in one of our offices.

Whether you’re stuck at home or on the go, it’s never been easier to control your accounts.

Learn More
 
***This page will be updated with additional information/future operational announcements as warranted***