Frequently Asked Questions

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  • Do I HAVE TO meet face-to-face with someone to sign paperwork (refi, mortgage closing, etc.)?

Personal Online Banking

For some things, like refinances, you can begin an application right from your computer. At this point, mortgage closings are occurring in person, by appointment only. We are observing social distancing, and ask customers to do the same. Part of that means we will be refraining from shaking hands with customers.

Additionally, we are using new pens and cleaning all surfaces after each closing, and we’re reminding staff to wash their hands regularly and use hand sanitizer. Further, we ask customers who are feeling ill, or who may have been in contact with someone who has been ill, to contact us to reschedule their closing.

Personal Mobile Banking

For some things, like refinances, you can begin an application right from your computer. At this point, mortgage closings are occurring in person, by appointment only. We are observing social distancing, and ask customers to do the same. Part of that means we will be refraining from shaking hands with customers.

Additionally, we are using new pens and cleaning all surfaces after each closing, and we’re reminding staff to wash their hands regularly and use hand sanitizer. Further, we ask customers who are feeling ill, or who may have been in contact with someone who has been ill, to contact us to reschedule their closing.

Card Manager

For some things, like refinances, you can begin an application right from your computer. At this point, mortgage closings are occurring in person, by appointment only. We are observing social distancing, and ask customers to do the same. Part of that means we will be refraining from shaking hands with customers.

Additionally, we are using new pens and cleaning all surfaces after each closing, and we’re reminding staff to wash their hands regularly and use hand sanitizer. Further, we ask customers who are feeling ill, or who may have been in contact with someone who has been ill, to contact us to reschedule their closing.

Zelle

For some things, like refinances, you can begin an application right from your computer. At this point, mortgage closings are occurring in person, by appointment only. We are observing social distancing, and ask customers to do the same. Part of that means we will be refraining from shaking hands with customers.

Additionally, we are using new pens and cleaning all surfaces after each closing, and we’re reminding staff to wash their hands regularly and use hand sanitizer. Further, we ask customers who are feeling ill, or who may have been in contact with someone who has been ill, to contact us to reschedule their closing.

Personal Finance Manager

For some things, like refinances, you can begin an application right from your computer. At this point, mortgage closings are occurring in person, by appointment only. We are observing social distancing, and ask customers to do the same. Part of that means we will be refraining from shaking hands with customers.

Additionally, we are using new pens and cleaning all surfaces after each closing, and we’re reminding staff to wash their hands regularly and use hand sanitizer. Further, we ask customers who are feeling ill, or who may have been in contact with someone who has been ill, to contact us to reschedule their closing.


Business Online Banking

For some things, like refinances, you can begin an application right from your computer. At this point, mortgage closings are occurring in person, by appointment only. We are observing social distancing, and ask customers to do the same. Part of that means we will be refraining from shaking hands with customers.

Additionally, we are using new pens and cleaning all surfaces after each closing, and we’re reminding staff to wash their hands regularly and use hand sanitizer. Further, we ask customers who are feeling ill, or who may have been in contact with someone who has been ill, to contact us to reschedule their closing.


Business Mobile Banking

For some things, like refinances, you can begin an application right from your computer. At this point, mortgage closings are occurring in person, by appointment only. We are observing social distancing, and ask customers to do the same. Part of that means we will be refraining from shaking hands with customers.

Additionally, we are using new pens and cleaning all surfaces after each closing, and we’re reminding staff to wash their hands regularly and use hand sanitizer. Further, we ask customers who are feeling ill, or who may have been in contact with someone who has been ill, to contact us to reschedule their closing.


Business Leasing

For some things, like refinances, you can begin an application right from your computer. At this point, mortgage closings are occurring in person, by appointment only. We are observing social distancing, and ask customers to do the same. Part of that means we will be refraining from shaking hands with customers.

Additionally, we are using new pens and cleaning all surfaces after each closing, and we’re reminding staff to wash their hands regularly and use hand sanitizer. Further, we ask customers who are feeling ill, or who may have been in contact with someone who has been ill, to contact us to reschedule their closing.


Business Online Bill Pay

For some things, like refinances, you can begin an application right from your computer. At this point, mortgage closings are occurring in person, by appointment only. We are observing social distancing, and ask customers to do the same. Part of that means we will be refraining from shaking hands with customers.

Additionally, we are using new pens and cleaning all surfaces after each closing, and we’re reminding staff to wash their hands regularly and use hand sanitizer. Further, we ask customers who are feeling ill, or who may have been in contact with someone who has been ill, to contact us to reschedule their closing.


Account Alerts

For some things, like refinances, you can begin an application right from your computer. At this point, mortgage closings are occurring in person, by appointment only. We are observing social distancing, and ask customers to do the same. Part of that means we will be refraining from shaking hands with customers.

Additionally, we are using new pens and cleaning all surfaces after each closing, and we’re reminding staff to wash their hands regularly and use hand sanitizer. Further, we ask customers who are feeling ill, or who may have been in contact with someone who has been ill, to contact us to reschedule their closing.


eDocuments

For some things, like refinances, you can begin an application right from your computer. At this point, mortgage closings are occurring in person, by appointment only. We are observing social distancing, and ask customers to do the same. Part of that means we will be refraining from shaking hands with customers.

Additionally, we are using new pens and cleaning all surfaces after each closing, and we’re reminding staff to wash their hands regularly and use hand sanitizer. Further, we ask customers who are feeling ill, or who may have been in contact with someone who has been ill, to contact us to reschedule their closing.


uChoose Rewards

For some things, like refinances, you can begin an application right from your computer. At this point, mortgage closings are occurring in person, by appointment only. We are observing social distancing, and ask customers to do the same. Part of that means we will be refraining from shaking hands with customers.

Additionally, we are using new pens and cleaning all surfaces after each closing, and we’re reminding staff to wash their hands regularly and use hand sanitizer. Further, we ask customers who are feeling ill, or who may have been in contact with someone who has been ill, to contact us to reschedule their closing.