Frequently Asked Questions

Personal Online Banking

If you filed a 2019 or 2018 tax return and received a refund through direct deposit, the stimulus payment will be sent electronically to the same account as the tax refund. If the account is closed or is associated with an incorrect account number, the funds will be returned to the government. The IRS will follow standard procedure used for tax refunds for returned payments, meaning they will cut a check and send it to you in the mail. We do not know how quickly the IRS will be able to turn these payments around or when you should expect your check.

If you receive direct deposit of Social Security or Railroad Retirement funds, the stimulus payment will be sent electronically to the same account as those payments. If you receive those funds on a prepaid card, the stimulus funds will be available on the same card.


Personal Mobile Banking

If you filed a 2019 or 2018 tax return and received a refund through direct deposit, the stimulus payment will be sent electronically to the same account as the tax refund. If the account is closed or is associated with an incorrect account number, the funds will be returned to the government. The IRS will follow standard procedure used for tax refunds for returned payments, meaning they will cut a check and send it to you in the mail. We do not know how quickly the IRS will be able to turn these payments around or when you should expect your check.

If you receive direct deposit of Social Security or Railroad Retirement funds, the stimulus payment will be sent electronically to the same account as those payments. If you receive those funds on a prepaid card, the stimulus funds will be available on the same card.


Card Manager

If you filed a 2019 or 2018 tax return and received a refund through direct deposit, the stimulus payment will be sent electronically to the same account as the tax refund. If the account is closed or is associated with an incorrect account number, the funds will be returned to the government. The IRS will follow standard procedure used for tax refunds for returned payments, meaning they will cut a check and send it to you in the mail. We do not know how quickly the IRS will be able to turn these payments around or when you should expect your check.

If you receive direct deposit of Social Security or Railroad Retirement funds, the stimulus payment will be sent electronically to the same account as those payments. If you receive those funds on a prepaid card, the stimulus funds will be available on the same card.


Zelle

If you filed a 2019 or 2018 tax return and received a refund through direct deposit, the stimulus payment will be sent electronically to the same account as the tax refund. If the account is closed or is associated with an incorrect account number, the funds will be returned to the government. The IRS will follow standard procedure used for tax refunds for returned payments, meaning they will cut a check and send it to you in the mail. We do not know how quickly the IRS will be able to turn these payments around or when you should expect your check.

If you receive direct deposit of Social Security or Railroad Retirement funds, the stimulus payment will be sent electronically to the same account as those payments. If you receive those funds on a prepaid card, the stimulus funds will be available on the same card.


Personal Finance Manager

If you filed a 2019 or 2018 tax return and received a refund through direct deposit, the stimulus payment will be sent electronically to the same account as the tax refund. If the account is closed or is associated with an incorrect account number, the funds will be returned to the government. The IRS will follow standard procedure used for tax refunds for returned payments, meaning they will cut a check and send it to you in the mail. We do not know how quickly the IRS will be able to turn these payments around or when you should expect your check.

If you receive direct deposit of Social Security or Railroad Retirement funds, the stimulus payment will be sent electronically to the same account as those payments. If you receive those funds on a prepaid card, the stimulus funds will be available on the same card.



Business Online Banking

If you filed a 2019 or 2018 tax return and received a refund through direct deposit, the stimulus payment will be sent electronically to the same account as the tax refund. If the account is closed or is associated with an incorrect account number, the funds will be returned to the government. The IRS will follow standard procedure used for tax refunds for returned payments, meaning they will cut a check and send it to you in the mail. We do not know how quickly the IRS will be able to turn these payments around or when you should expect your check.

If you receive direct deposit of Social Security or Railroad Retirement funds, the stimulus payment will be sent electronically to the same account as those payments. If you receive those funds on a prepaid card, the stimulus funds will be available on the same card.



Business Mobile Banking

If you filed a 2019 or 2018 tax return and received a refund through direct deposit, the stimulus payment will be sent electronically to the same account as the tax refund. If the account is closed or is associated with an incorrect account number, the funds will be returned to the government. The IRS will follow standard procedure used for tax refunds for returned payments, meaning they will cut a check and send it to you in the mail. We do not know how quickly the IRS will be able to turn these payments around or when you should expect your check.

If you receive direct deposit of Social Security or Railroad Retirement funds, the stimulus payment will be sent electronically to the same account as those payments. If you receive those funds on a prepaid card, the stimulus funds will be available on the same card.



Business Leasing

If you filed a 2019 or 2018 tax return and received a refund through direct deposit, the stimulus payment will be sent electronically to the same account as the tax refund. If the account is closed or is associated with an incorrect account number, the funds will be returned to the government. The IRS will follow standard procedure used for tax refunds for returned payments, meaning they will cut a check and send it to you in the mail. We do not know how quickly the IRS will be able to turn these payments around or when you should expect your check.

If you receive direct deposit of Social Security or Railroad Retirement funds, the stimulus payment will be sent electronically to the same account as those payments. If you receive those funds on a prepaid card, the stimulus funds will be available on the same card.



Business Online Bill Pay

If you filed a 2019 or 2018 tax return and received a refund through direct deposit, the stimulus payment will be sent electronically to the same account as the tax refund. If the account is closed or is associated with an incorrect account number, the funds will be returned to the government. The IRS will follow standard procedure used for tax refunds for returned payments, meaning they will cut a check and send it to you in the mail. We do not know how quickly the IRS will be able to turn these payments around or when you should expect your check.

If you receive direct deposit of Social Security or Railroad Retirement funds, the stimulus payment will be sent electronically to the same account as those payments. If you receive those funds on a prepaid card, the stimulus funds will be available on the same card.



Account Alerts

If you filed a 2019 or 2018 tax return and received a refund through direct deposit, the stimulus payment will be sent electronically to the same account as the tax refund. If the account is closed or is associated with an incorrect account number, the funds will be returned to the government. The IRS will follow standard procedure used for tax refunds for returned payments, meaning they will cut a check and send it to you in the mail. We do not know how quickly the IRS will be able to turn these payments around or when you should expect your check.

If you receive direct deposit of Social Security or Railroad Retirement funds, the stimulus payment will be sent electronically to the same account as those payments. If you receive those funds on a prepaid card, the stimulus funds will be available on the same card.



eDocuments

If you filed a 2019 or 2018 tax return and received a refund through direct deposit, the stimulus payment will be sent electronically to the same account as the tax refund. If the account is closed or is associated with an incorrect account number, the funds will be returned to the government. The IRS will follow standard procedure used for tax refunds for returned payments, meaning they will cut a check and send it to you in the mail. We do not know how quickly the IRS will be able to turn these payments around or when you should expect your check.

If you receive direct deposit of Social Security or Railroad Retirement funds, the stimulus payment will be sent electronically to the same account as those payments. If you receive those funds on a prepaid card, the stimulus funds will be available on the same card.



uChoose Rewards

If you filed a 2019 or 2018 tax return and received a refund through direct deposit, the stimulus payment will be sent electronically to the same account as the tax refund. If the account is closed or is associated with an incorrect account number, the funds will be returned to the government. The IRS will follow standard procedure used for tax refunds for returned payments, meaning they will cut a check and send it to you in the mail. We do not know how quickly the IRS will be able to turn these payments around or when you should expect your check.

If you receive direct deposit of Social Security or Railroad Retirement funds, the stimulus payment will be sent electronically to the same account as those payments. If you receive those funds on a prepaid card, the stimulus funds will be available on the same card.