Frequently Asked Questions

Personal Online Banking

Borrowers impacted by the coronavirus may have up to three payments deferred, which will extend the maturity date of the loan by three months. Late charges will not be assessed for these three payments, nor will payments be reported as late to the Credit Reporting Agencies. Please contact Customer Support at (608) 798-2400 to be connected with a Personal Banker to learn more.

Personal Mobile Banking

Borrowers impacted by the coronavirus may have up to three payments deferred, which will extend the maturity date of the loan by three months. Late charges will not be assessed for these three payments, nor will payments be reported as late to the Credit Reporting Agencies. Please contact Customer Support at (608) 798-2400 to be connected with a Personal Banker to learn more.

Card Manager

Borrowers impacted by the coronavirus may have up to three payments deferred, which will extend the maturity date of the loan by three months. Late charges will not be assessed for these three payments, nor will payments be reported as late to the Credit Reporting Agencies. Please contact Customer Support at (608) 798-2400 to be connected with a Personal Banker to learn more.

Zelle

Borrowers impacted by the coronavirus may have up to three payments deferred, which will extend the maturity date of the loan by three months. Late charges will not be assessed for these three payments, nor will payments be reported as late to the Credit Reporting Agencies. Please contact Customer Support at (608) 798-2400 to be connected with a Personal Banker to learn more.

Personal Finance Manager

Borrowers impacted by the coronavirus may have up to three payments deferred, which will extend the maturity date of the loan by three months. Late charges will not be assessed for these three payments, nor will payments be reported as late to the Credit Reporting Agencies. Please contact Customer Support at (608) 798-2400 to be connected with a Personal Banker to learn more.


Business Online Banking

Borrowers impacted by the coronavirus may have up to three payments deferred, which will extend the maturity date of the loan by three months. Late charges will not be assessed for these three payments, nor will payments be reported as late to the Credit Reporting Agencies. Please contact Customer Support at (608) 798-2400 to be connected with a Personal Banker to learn more.


Business Mobile Banking

Borrowers impacted by the coronavirus may have up to three payments deferred, which will extend the maturity date of the loan by three months. Late charges will not be assessed for these three payments, nor will payments be reported as late to the Credit Reporting Agencies. Please contact Customer Support at (608) 798-2400 to be connected with a Personal Banker to learn more.


Business Leasing

Borrowers impacted by the coronavirus may have up to three payments deferred, which will extend the maturity date of the loan by three months. Late charges will not be assessed for these three payments, nor will payments be reported as late to the Credit Reporting Agencies. Please contact Customer Support at (608) 798-2400 to be connected with a Personal Banker to learn more.


Business Online Bill Pay

Borrowers impacted by the coronavirus may have up to three payments deferred, which will extend the maturity date of the loan by three months. Late charges will not be assessed for these three payments, nor will payments be reported as late to the Credit Reporting Agencies. Please contact Customer Support at (608) 798-2400 to be connected with a Personal Banker to learn more.


Account Alerts

Borrowers impacted by the coronavirus may have up to three payments deferred, which will extend the maturity date of the loan by three months. Late charges will not be assessed for these three payments, nor will payments be reported as late to the Credit Reporting Agencies. Please contact Customer Support at (608) 798-2400 to be connected with a Personal Banker to learn more.


eDocuments

Borrowers impacted by the coronavirus may have up to three payments deferred, which will extend the maturity date of the loan by three months. Late charges will not be assessed for these three payments, nor will payments be reported as late to the Credit Reporting Agencies. Please contact Customer Support at (608) 798-2400 to be connected with a Personal Banker to learn more.


uChoose Rewards

Borrowers impacted by the coronavirus may have up to three payments deferred, which will extend the maturity date of the loan by three months. Late charges will not be assessed for these three payments, nor will payments be reported as late to the Credit Reporting Agencies. Please contact Customer Support at (608) 798-2400 to be connected with a Personal Banker to learn more.