Frequently Asked Questions

Personal Online Banking

Yes, in most circumstances, we can move forward with a mortgage loan application to refinance your current home loan. Please do what you can in the short term to keep your mortgage payments current, as this will increase the likelihood of approval. We are still waiting for some guidance from Fannie Mae and Freddie Mac on how to address the income of those borrowers impacted by recent layoffs, and will share information on that front as it becomes available. In instances where an appraisal may be needed, there may be some delay, due to the need to adhere to social distancing and the potential for community spread.

Personal Mobile Banking

Yes, in most circumstances, we can move forward with a mortgage loan application to refinance your current home loan. Please do what you can in the short term to keep your mortgage payments current, as this will increase the likelihood of approval. We are still waiting for some guidance from Fannie Mae and Freddie Mac on how to address the income of those borrowers impacted by recent layoffs, and will share information on that front as it becomes available. In instances where an appraisal may be needed, there may be some delay, due to the need to adhere to social distancing and the potential for community spread.

Card Manager

Yes, in most circumstances, we can move forward with a mortgage loan application to refinance your current home loan. Please do what you can in the short term to keep your mortgage payments current, as this will increase the likelihood of approval. We are still waiting for some guidance from Fannie Mae and Freddie Mac on how to address the income of those borrowers impacted by recent layoffs, and will share information on that front as it becomes available. In instances where an appraisal may be needed, there may be some delay, due to the need to adhere to social distancing and the potential for community spread.

Zelle

Yes, in most circumstances, we can move forward with a mortgage loan application to refinance your current home loan. Please do what you can in the short term to keep your mortgage payments current, as this will increase the likelihood of approval. We are still waiting for some guidance from Fannie Mae and Freddie Mac on how to address the income of those borrowers impacted by recent layoffs, and will share information on that front as it becomes available. In instances where an appraisal may be needed, there may be some delay, due to the need to adhere to social distancing and the potential for community spread.

Personal Finance Manager

Yes, in most circumstances, we can move forward with a mortgage loan application to refinance your current home loan. Please do what you can in the short term to keep your mortgage payments current, as this will increase the likelihood of approval. We are still waiting for some guidance from Fannie Mae and Freddie Mac on how to address the income of those borrowers impacted by recent layoffs, and will share information on that front as it becomes available. In instances where an appraisal may be needed, there may be some delay, due to the need to adhere to social distancing and the potential for community spread.


Business Online Banking

Yes, in most circumstances, we can move forward with a mortgage loan application to refinance your current home loan. Please do what you can in the short term to keep your mortgage payments current, as this will increase the likelihood of approval. We are still waiting for some guidance from Fannie Mae and Freddie Mac on how to address the income of those borrowers impacted by recent layoffs, and will share information on that front as it becomes available. In instances where an appraisal may be needed, there may be some delay, due to the need to adhere to social distancing and the potential for community spread.


Business Mobile Banking

Yes, in most circumstances, we can move forward with a mortgage loan application to refinance your current home loan. Please do what you can in the short term to keep your mortgage payments current, as this will increase the likelihood of approval. We are still waiting for some guidance from Fannie Mae and Freddie Mac on how to address the income of those borrowers impacted by recent layoffs, and will share information on that front as it becomes available. In instances where an appraisal may be needed, there may be some delay, due to the need to adhere to social distancing and the potential for community spread.


Business Leasing

Yes, in most circumstances, we can move forward with a mortgage loan application to refinance your current home loan. Please do what you can in the short term to keep your mortgage payments current, as this will increase the likelihood of approval. We are still waiting for some guidance from Fannie Mae and Freddie Mac on how to address the income of those borrowers impacted by recent layoffs, and will share information on that front as it becomes available. In instances where an appraisal may be needed, there may be some delay, due to the need to adhere to social distancing and the potential for community spread.


Business Online Bill Pay

Yes, in most circumstances, we can move forward with a mortgage loan application to refinance your current home loan. Please do what you can in the short term to keep your mortgage payments current, as this will increase the likelihood of approval. We are still waiting for some guidance from Fannie Mae and Freddie Mac on how to address the income of those borrowers impacted by recent layoffs, and will share information on that front as it becomes available. In instances where an appraisal may be needed, there may be some delay, due to the need to adhere to social distancing and the potential for community spread.


Account Alerts

Yes, in most circumstances, we can move forward with a mortgage loan application to refinance your current home loan. Please do what you can in the short term to keep your mortgage payments current, as this will increase the likelihood of approval. We are still waiting for some guidance from Fannie Mae and Freddie Mac on how to address the income of those borrowers impacted by recent layoffs, and will share information on that front as it becomes available. In instances where an appraisal may be needed, there may be some delay, due to the need to adhere to social distancing and the potential for community spread.


eDocuments

Yes, in most circumstances, we can move forward with a mortgage loan application to refinance your current home loan. Please do what you can in the short term to keep your mortgage payments current, as this will increase the likelihood of approval. We are still waiting for some guidance from Fannie Mae and Freddie Mac on how to address the income of those borrowers impacted by recent layoffs, and will share information on that front as it becomes available. In instances where an appraisal may be needed, there may be some delay, due to the need to adhere to social distancing and the potential for community spread.


uChoose Rewards

Yes, in most circumstances, we can move forward with a mortgage loan application to refinance your current home loan. Please do what you can in the short term to keep your mortgage payments current, as this will increase the likelihood of approval. We are still waiting for some guidance from Fannie Mae and Freddie Mac on how to address the income of those borrowers impacted by recent layoffs, and will share information on that front as it becomes available. In instances where an appraisal may be needed, there may be some delay, due to the need to adhere to social distancing and the potential for community spread.