Personal VISA Debit Cards
Secure in Your Wallet and on Your Phone
Our VISA Debit Card pairs perfectly with your SBCP checking account, making handling your money convenient and safe. State Bank of Cross Plains offers personal debit and credit card options with key fraud protection features, rewards perks, digital pay, and more.
Debit Card Features
- Secure. Your account is protected by your Personal Identification Number (PIN) and Europay, Mastercard, and VISA (EMV) card chip.
- Easy to Use. Your card is accepted anywhere you see the VISA or PULSE® logo, gives you the option of contactless payments, and can be used for purchases and ATM withdrawals.
- Connected. Funds are automatically withdrawn from your SBCP checking account, and transactions appear on your monthly statement, listing the merchant's name and location.
Contactless means you don’t have to insert your card into the point-of-sale (POS) terminal and wait. Every contactless transaction includes a unique code, helping to protect against fraud and keep your information safe. Here's how it works:
- Look for the contactless symbol on the payment terminal
- Tap your card to the front of the POS terminal
- Wait for a beep or green light before removing your card
- Put your card away and follow any instructions on the screen
Get control and convenience from an app on your phone, for the cards in your wallet. Card Manager is a central hub for managing your cards/how they are used, viewing your transactions, and staying informed.
Additional Account Benefits
All accounts offer mobile and online banking options. This also includes features like mobile deposit, online bill pay and more.
Select SBCP checking accounts and VISA credit cards offer rewards on purchases, like concert tickets and cash back.
Make a purchase using your phone. Use the latest digital wallet payment methods like Visa Checkout, Apple Pay, Samsung Pay, and Google Pay.
Call our Customer Support team at (608) 798-2400 or (855) 256-7328 for assistance.
A mobile phone number is required to receive SMS text messaging. If you do not have or want to enter your mobile number, you will need to use the Phone Call option to receive your passcode.
Once logged in, go to "Profile" and update your contact numbers under "Phone."
The call will come from (669) 241-2767. Customers will want to make sure to add this number to their contacts.
For your protection, we've added a new method that may be used to authenticate your identity through a one-time password sent via SMS or voice (your choice).
The current balance displayed is the closing information from the previous business day. The available balance displayed includes pending transactions that have not yet posted to your statement. Available balances are immediately reduced by the authorized purchase amount.
You can send, request or receive money with Zelle.
- To get started, log into State Bank of Cross Plains online banking, navigate to Bill Pay and enroll. Once enrolled in Bill Pay, you can then select "Send Money with Zelle". Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you're ready to start sending and receiving with Zelle.
- To send money using Zelle, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send". In most cases, the money is available to your recipient in minutes.
- To request money using Zelle, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request"3.
- To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.
Call our Customer Support team at (608) 798-2400 or (855) 256-7328 and let us know which accounts you'd like removed, an we'll get it taken care of for you.
*Note, if you still want to see those accounts in Online Banking, you can edit the Account Nickname and order in which they appear to separate them. See tips below.
1. Account Nickname and Reordering of Account Listing -
- For personal Online Banking users, log in and go to the Accounts section on the home page
- Select Edit Accounts
- Type in the Account name you wish to appear
- To reorder your Accounts, click on the Move ^ or Move v arrow
- For Mobile App users, the Account nickname needs to be changed in personal Online Banking
- To reorder your Accounts, select Sort and then press and drag the accounts to reorder
2. To Remove (Hide) an Account from appearing on my Personal Online page -
- Select Edit Accounts
- Uncheck the 'Show on home'
View the demo below to learn more.
ATM transactions are categorized within Others merchant type.
Specific merchant types have been created within State Bank of Cross Plains Card Manager, and these merchant types can be used for controls or alerts via the Alert Preferences or Control Preferences screen.
Yes. The new card number must be registered. The replacement card can be added via Menu > Edit Cards > Add New Card. The old card cannot be removed but can be unmanaged via Edit Cards.
The region shows the approximate area where the card can be used; the area must be greater than 5 square miles. State Bank of Cross Plains Card Manager can typically map the transaction down to a ZIP code or city. If the city or ZIP code of the merchant overlaps with the selected region in the map, then the transaction can still go through. There are instances where a merchant location cannot be mapped down to a ZIP code or city, in which case Card Manager will default to a state-level match.
Yes. International transactions can be blocked using the Block International location control. Transactions will be limited to the United States. State Bank of Cross Plains already blocks most foreign countries. To unblock a foreign country, you will still need to contact State Bank of Cross Plains.
Yes. You can unsubscribe through the State Bank of Cross Plains Card Manager application. To unsubscribe, uncheck all cards and accounts and tap OK. Yes. Simply register as a new user. However, you will be required to select a new username.
The primary device is used to track the GPS for My Location alerts and controls, all merchant and threshold alerts, and all fraud alerts will be sent to the primary device. All devices that have registered a particular card can view or change the State Bank of Cross Plain Card Manager settings for that card. Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing Settings > Primary Device.
When performing an edit check on My Location and My Regions, State Bank of Cross Plains Card Manager compares the geographic location of the mobile device as well as the merchant's information that is sent within the transaction. It is possible for the merchant's transaction information to be an address other than the physical location of the merchant i.e. Corporate or Regional address. In these instances, the transaction will bypass the Card Manager edit checks since the information is not within the set boundaries.
Each time an incorrect username or password is entered the message displays. On the third attempt the account is disabled; for security reasons the message continues to display even if the correct username/password is entered. To unlock your account, please contact us at 855-256-7328.
State Bank of Cross Plains Card Manager are only invoked during authorization of a transaction. In some cases, such as gas stations, a card may be tested for validity by doing a $1 preauthorization, and the actual transaction amount is charged to the card after the transaction. Some gas stations will preauthorize for a maximum amount, example: $126, and some gas stations will check validating, example: $1. In the latter case, the actual transaction amount may exceed the limit, while in the former case, an authorization may be denied.
The app automatically logs you off after 10 minutes of inactivity.