Card Manager

Your card, on your terms.

Get control and convenience, from an app on your phone, for the cards in your wallet. Card Manager is a central hub for managing your cards and how they are used, viewing your transactions, and staying informed.
 
  • Helps safeguard your cards from fraud
  • Lets you define areas where your card can be used
  • Limit purchase by the type of merchant
  • Set limits on the dollar amount
  • Instantly change your settings, giving you control over your cards

 

Get Started with Card Manager

Access Card Manager from our SBCP mobile banking app.

  • Under Quick Links, select My Cards.
  • Select Download Now on “The Cards App” pop up. This will direct you to the app store to download the new Card Manager app on your device.
  • Open the app, select “Allow” for Card Manager push notifications, and then Login.
  • Enter your SBCP mobile banking Username and Password. You are now able to add your SBCP cards to Card Manager.
  • Select “Alert Preferences” and set up alerts on your card.

FAQs

Reference our frequently asked Card Manager questions below. Still need help? Reach out to us online!

View the demo below to learn more. 

Interactive Video Player

ATM transactions are categorized within Others merchant type.

Specific merchant types have been created within State Bank of Cross Plains Card Manager, and these merchant types can be used for controls or alerts via the Alert Preferences or Control Preferences screen.

Yes. The new card number must be registered. The replacement card can be added via Menu > Edit Cards > Add New Card. The old card cannot be removed but can be unmanaged via Edit Cards.

The region shows the approximate area where the card can be used; the area must be greater than 5 square miles. State Bank of Cross Plains Card Manager can typically map the transaction down to a ZIP code or city. If the city or ZIP code of the merchant overlaps with the selected region in the map, then the transaction can still go through. There are instances where a merchant location cannot be mapped down to a ZIP code or city, in which case Card Manager will default to a state-level match.

Yes. International transactions can be blocked using the Block International location control. Transactions will be limited to the United States. State Bank of Cross Plains already blocks most foreign countries. To unblock a foreign country, you will still need to contact State Bank of Cross Plains.

Yes. You can unsubscribe through the State Bank of Cross Plains Card Manager application. To unsubscribe, uncheck all cards and accounts and tap OK. Yes. Simply register as a new user. However, you will be required to select a new username.

The primary device is used to track the GPS for My Location alerts and controls, all merchant and threshold alerts, and all fraud alerts will be sent to the primary device. All devices that have registered a particular card can view or change the State Bank of Cross Plain Card Manager settings for that card. Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing Settings > Primary Device.

When performing an edit check on My Location and My Regions, State Bank of Cross Plains Card Manager compares the geographic location of the mobile device as well as the merchant's information that is sent within the transaction. It is possible for the merchant's transaction information to be an address other than the physical location of the merchant i.e. Corporate or Regional address. In these instances, the transaction will bypass the Card Manager edit checks since the information is not within the set boundaries.

Each time an incorrect username or password is entered the message displays. On the third attempt the account is disabled; for security reasons the message continues to display even if the correct username/password is entered. To unlock your account, please contact us at 855-256-7328.

State Bank of Cross Plains Card Manager are only invoked during authorization of a transaction. In some cases, such as gas stations, a card may be tested for validity by doing a $1 preauthorization, and the actual transaction amount is charged to the card after the transaction. Some gas stations will preauthorize for a maximum amount, example: $126, and some gas stations will check validating, example: $1. In the latter case, the actual transaction amount may exceed the limit, while in the former case, an authorization may be denied.

The app automatically logs you off after 10 minutes of inactivity.

State Bank of Cross Plains Card Manager only shows the transactions that are performed with the card. It does not show the transactions that are done on the account without using your card, such as teller transactions or bill pay.

Yes. The app shows the last 50 card-based transactions posted within the last 30 days. The 30 days of transactions begin after you register in State Bank of Cross Plains Card Manager.

State Bank of Cross Plains Card Manager ignores location information that is more than 8 hours old. So, if the phone is off for more than 8 hours, My Location controls will not take effect, and the transaction will not be denied based on the old location information.

State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.

My Location is only effective for the enrolled user. To limit the dependent's card, you can use the Region Location feature. You can set up to 3 regions using the map to designate the area.

State Bank of Cross Plains Card Manager is specifically designed to provide you with "real-time" alerts for check card transactions. You are notified almost immediately of card transactions to help identify suspected fraud. Also, any time suspected fraud is identified, you will receive an alert right away. Card Manager is not intended to be a replacement for Online or Mobile Banking.

There is no limit.

Yes. Additional cards can be added within the Menu > Manage Portfolio > Add Card screen.